Last updated: [Mai 2025]
1. Scope of Application
These Terms & Conditions apply to all services provided by Mirano Solutions d.o.o., Ograjska ulica 1c, 10000 Zagreb, Croatia, (hereinafter “Mirano Solutions”), to business customers (B2B). By engaging with our services, the client agrees to these terms.
2. Service Offering
Mirano Solutions provides professional IT services including but not limited to:
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IT Consulting & Architecture
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Software Engineering (Web, Mobile, Cloud)
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Quality Assurance & Testing
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IT Support (2nd & 3rd level)
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Nearshoring & Dedicated Teams
Details are defined per project and documented in written proposals, contracts, or service agreements.
3. Conclusion of Contract
A contract is deemed concluded once the client accepts a written offer or service agreement provided by Mirano Solutions. All agreements must be confirmed in writing (email sufficient).
4. Client Responsibilities
Clients must provide all necessary access, information, and cooperation required for project execution. Delays caused by missing inputs are not the responsibility of Mirano Solutions.
5. Fees and Payment Terms
Prices are exclusive of VAT and based on the agreed delivery model (e.g. fixed price, time & material, monthly retainer). Invoices are due within 14 days of issuance unless otherwise agreed.
6. Delivery and Delays
Mirano Solutions undertakes to deliver services according to the agreed project schedule. Force majeure, illness, or client-side delays may impact delivery timelines. In such cases, the deadline shall be extended accordingly.
7. Intellectual Property
Unless otherwise agreed, all deliverables remain the property of Mirano Solutions until full payment is received. After full payment, rights to use the work results are transferred to the client to the agreed extent.
8. Confidentiality
Both parties commit to treating all non-public business, technical, and strategic information as confidential, even beyond the termination of the contract.
9. Liability
Mirano Solutions is liable for damages caused by intent or gross negligence. For slight negligence, liability is limited to foreseeable, contract-typical damages. Liability for consequential damages (e.g. loss of profit) is excluded.
10. Data Protection
We process personal data solely in accordance with the GDPR. For further details, refer to our Privacy Policy.
11. Termination
Unless otherwise stated in a written agreement, either party may terminate ongoing service contracts with 30 days‘ notice in writing.
12. Jurisdiction and Applicable Law
These terms are governed by the laws of the Republic of Croatia, excluding the UN Convention on Contracts for the International Sale of Goods. Jurisdiction is Zagreb Commercial Court.
13. Severability Clause
Should any provision of these terms become invalid, the remaining provisions remain unaffected. The invalid provision shall be replaced by a valid one that comes closest to the intended purpose.
Contact:
Mirano Solutions d.o.o.
Ograjska ulica 1c, 10000 Zagreb, Croatia
Email: info@mirano-solutions.com
Phone: +385 9 767 959 44