Reliable IT Support.
Close to your operations.
– we keep your applications and infrastructure running smoothly.
About our approach
At Mirano Solutions, we offer professional IT support services designed to ensure system stability, application availability, and user satisfaction. Our teams handle everything from proactive monitoring to complex incident resolution – tailored to your environment and requirements.
We’re not just reactive – we build reliable operations with a service mindset. That means short response times, transparent communication, and hands-on support that fits your tools and workflows.
What we offer
Application support & maintenance
Ensure high availability and top performance of your core systems.
- Monitoring, logging, and error handling
- Scheduled maintenance windows
- Performance tuning and bug fixing
Incident & problem management
Fast, repeatable testing across releases to improve efficiency and reduce human error.
- 2nd & 3rd level escalation support
- Root cause analysis and documentation
- SLA-based ticket resolution
Knowledge base & documentation
Build self-service resources and reduce repeat tickets.
- User guides and admin handbooks
- Known error documentation
- Internal FAQs
Infrastructure monitoring
Detect failures before they impact your business.
- Server and network health checks
- Alerting and log file analysis
- Cloud and hybrid setups
User & access management
Support your employees with secure and efficient system access.
- Role-based permission models
- Onboarding/offboarding processes
- Identity & access troubleshooting
Tool integration & automation
Simplify operations by connecting your support stack.
- Ticket system and chat integration
- Automating recurring tasks
- ITSM workflows with Jira, ServiceNow, etc.
Benefits for your business
Ready to talk?
Let’s explore how we can support your goals.
Whether you’re facing a specific challenge or planning your next big move – we’re here to help.