1. Introduction
At Mirano Solutions d.o.o., we take the protection of your personal data seriously. This Privacy Policy explains what information we collect when you visit our website, how we use it, and what rights you have under the General Data Protection Regulation (GDPR).
2. Data Controller
Mirano Solutions d.o.o.
Ograjska ulica 1c, 10000 Zagreb, Croatia
Company ID (MBS): 081648838
Tax ID (OIB): 45013422590
Email: info@mirano-solutions.com
Phone: +385 9 767 959 44
3. What Data We Collect
We may collect and process the following categories of data when you use our website or contact us:
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Contact details (name, email, phone number) via contact forms
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Technical information (IP address, browser type, device)
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Usage data (visited pages, interactions, access times)
We do not knowingly collect data from individuals under the age of 16.
4. Purpose and Legal Basis of Data Processing
We process your personal data for the following purposes:
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To respond to your inquiries (Art. 6(1)(b) GDPR)
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To improve the website’s functionality and user experience (Art. 6(1)(f) GDPR)
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To comply with legal obligations (Art. 6(1)(c) GDPR)
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With your consent, for marketing and analytics (Art. 6(1)(a) GDPR)
5. Cookies & Tracking
Our website uses cookies to optimize performance and analyze traffic. You can accept or reject optional cookies through our cookie banner.
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Essential cookies: ensure proper website function
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Analytics cookies: help us understand usage patterns (e.g. via Google Analytics)
For more information, see our Cookie Policy.
6. Data Sharing and Processors
We do not sell your data.
We only share data with trusted third parties when necessary, such as:
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Hosting providers (e.g. for website hosting and backup)
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IT service providers
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Tools for analytics or contact form handling (e.g. Elementor, WP plugins)
All service providers are bound by GDPR-compliant data processing agreements.
7. Data Storage Duration
We retain your data only as long as necessary for the stated purposes or as required by law. Contact form submissions are stored securely and regularly reviewed for deletion.
8. Your Rights
As a data subject, you have the following rights under the GDPR:
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Right of access (Art. 15 GDPR)
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Right to rectification (Art. 16 GDPR)
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Right to erasure (Art. 17 GDPR)
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Right to restriction (Art. 18 GDPR)
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Right to data portability (Art. 20 GDPR)
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Right to object (Art. 21 GDPR)
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Right to lodge a complaint with the Croatian Data Protection Authority (AZOP)
To exercise your rights, contact us at: info@mirano-solutions.com
9. International Transfers
Your data is stored within the EU. If any transfer occurs to a third country, it is protected by appropriate safeguards in accordance with Art. 46 GDPR.
10. Security Measures
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
11. Changes to this Policy
We may update this Privacy Policy to reflect legal changes or service adjustments. The latest version is always available on our website.
Contact:
Mirano Solutions d.o.o.
Ograjska ulica 1c, 10000 Zagreb, Croatia
Email: info@mirano-solutions.com